Frequently Asked Questions

How long does it take for my order to be made and posted?

Handmade items : All of these items are made to order within 7 working days (not including weekends or public holidays) and then dispatched via your chosen shipping method once complete.
TeckWrap Craft Vinyl : all items on the website are IN STOCK and ready to ship.
Cricut Accessories : all items on the website are IN STOCK and ready to ship.
Aussie Craft Buy-In : items are buy-ins from overseas suppliers, and as such order will not be placed until after the close date of the buy-in. Once the buy-in has closed, I will remove items from this page. Items will then be ordered from overseas, and may take up to 8 weeks to ship, once I have received the shipment they will be dispatched to you within 3 days.

Do you do custom orders?

I sure do. I love producing custom orders! Just contact me with your requirements and I would be delighted to help you out!

Do you have any social media pages?

I sure do! You can find my Facebook page here, and my Instagram page here.

What currency do you work with?

All prices are in Australian Dollars.

What payment methods do you offer?

The website takes debit and credit cards via our secure online payment provider (Square), and you can also elect to pay via Afterpay if you prefer. Regrettably, I do not accept PayPal, or direct bank deposit, due to a large number of scammers using these methods.

How much is shipping?

Shipping is charged to you at cost, and is based on the weight and size of the item you’re ordering.
You can obtain a shipping quote before checkout using the shopping cart.
You are welcome to choose between 4 shipping options : Australia Post Parcel Post, Australia Post Express Post, Sendle, or local pickup.
You will usually find that Sendle is the cheapest option.
Local pickup arrangements will be made with you directly as soon as your order is ready, and all pickups from my home will be contactless during the COVID19 pandemic.
You can find full details on shipping here.

Australia Post : how do I add Signature on Delivery and/or additional insurance to my order?

Insurance is included for free for the first $100 of items, and costs $2.50 for each subsequent $100 of cover (above the first $100 included cover) up to $5000.
You must Signature on Delivery if your order is valued above $500.
Just head to the following links and follow the directions on how to add them to your cart.
Signature on Delivery is $2.95 – you can add it to your cart here.
Insurance is $2.50 per $100 order value – you can add it to your cart here.

Sendle : how do I add additional insurance to my order?

Insurance is included for free for the first $100 of items, and costs $1.95 for each subsequent $100 of cover (above the first $100 included cover) up to $1500.
Just head to the following links and follow the directions on how to add them to your cart.
Insurance is $1.95 per $100 order value – you can add it to your cart here.

Do you post internationally?

No, I currently only ship within Australia and all items are posted with tracking.

Can I get a refund for change of mind?

No, I do not refund for change of mind so please select your items carefully.
Refunds are only applicable in certain circumstances as per the Australian Consumer Law. My refund policy is fully in line with the ACCC guidelines found here.
My full refund policy can be found on the Terms & Conditions page.

There is a problem with my order. What should I do?

If the problem is with shipping (e.g. lost or damaged parcel), please ensure that you take detailed clear photos of the package, and keep all packaging.

Australia Post : if you selected Australia Post as your delivery option then you will be required to return to the post office with your parcel and all packaging so that they may inspect it, in order for you to claim on your Australia Post insurance. Please remember, your order includes insurance for only $100 of goods, unless you purchased extra insurance cover at checkout.
Details on how to obtain compensation from Australia Post for your damaged parcel can be found here and please note all claims must be made within 30 days of delivery.
Sendle : if you selected Sendle as your delivery option then you are required to notify me within 5 business days, because I only have 10 days to lodge a claim with Sendle on your behalf. Details on what I will need to make a claim on your behalf can be found here.

If the problem isn’t with the postage, then please contact me directly using the Contact form within 7 days of receiving your order and we can discuss this further.

Is my personal information safe?

It certainly is! When I process your order I receive only your personal information ie name, address, email, etc – this information is only used for shipping purposes and I would never pass it onto any third party, unless requested by a court of law.

Your payment details are never provided to me in any form, they are stored securely with either Square (if you pay by card) or Afterpay (if you choose that as your payment method). I have no way of ever seeing your card details, so your payment method would never be compromised by HappyNess Designs.

Can I contact you directly to ask a question?

You sure can, just fill in my Contact form here and I’ll reply, or message me on social media (Facebook and Instagram).

Where can I view your full Terms & Conditions or Privacy Policy?

You’ll find a link to them in the footer of every page, or you can access them directly via these links : Terms & Conditions / Privacy Policy